• Contact us

    In order to build positive relationships with you, we've created Route Enhancement teams for each of our nine routes

  • The key activities of the teams are to:

    • Improve relationships with funders and increase customer focus
    • Provide single points of contact and accountability in relation to enhancements
    • Improve the project specification and business case
    • Ensure a strategic fit of enhancements

    General enquiries


    We cannot answer enquiries about tickets, refunds, timetables, journey planners and running times. Please contact National Rail Enquiries on 08457 48 49 50 or your train operator.

    For any other questions about the railway or help with problems caused by the railway, please contact our National Helpline. You can reach us 24 hours a day, 365 days per year on 08457 11 41 41.

    If you are deaf or hard of hearing, please dial 18001 followed by 08457 11 41 41 from your textphone to activate Typetalk.

    National schemes or projects over more than one route

    Anit Chandarana
    Financial controller
    Kings Place
    90 York Way
    London
    N1 9AG
    020 3356 9481
    Anit.Chandarana@networkrail.co.uk
     

    Route enhancement contacts

    Anglia
    Julie Houghton
    Route enhancement manager
    Network Rail
    East Anglia House
    12-34 Great Eastern St
    London
    EC2A EAH
    Office 020 7904 4048
    Mobile 07825 259229
    Julie.Houghton@networkrail.co.uk  


    Western
    Amanda Hoyland
    Route enhancement manager
    Network Rail
    Western House
    1 Holbrook Way
    Swindon
    SN1 1BD
    01793 389 610
    Amanda.Hoyland@networkrail.co.uk  


    Kent
    Mike Smith
    Route enhancement manager
    Suite 1, 2nd floor
    Waterloo Station
    London
    SE1 8SW
    Office 020 7902 3031
    Mobile 07917 177908
    Fax 020 7922 2500
    Mike.Smith5@networkrail.co.uk 


    London North Eastern
    Stephen Hind
    Route enhancement manager
    Network Rail
    Floor 4, A block
    George Stephenson House
    Toft Green
    York
    YO1 6JT
    Office 01904 389 764
    Mobile 07515 620 062
    Stephen.Hind@networkrail.co.uk 


    London North Western
    Gary Tordoff
    Route enhancement manager
    Network Rail
    Floor 11, desk 325
    The Mail Box
    100 Wharfside Street
    Birmingham
    B1 1RT
    0161 880 3067
    Gary.Tordoff@networkrail.co.uk 


    Scotland
    Nigel Wunsch
    Planning and Development Manager
    Network Rail
    Desk 13, floor 1
    Buchanan House
    58 Port Dundas Road
    Glasgow
    G4 OLQ
    0141 555 4022
    Nigel.Wunsch@networkrail.co.uk 


    Sussex
    Simon Chapman
    Route enhancement manager
    Network Rail
    Carolyn House
    Floor 14/15
    Croydon
    Surrey
    CR9 3RY
    020 7023 2903
    Simon.Chapman@networkrail.co.uk 


    Wessex
    Lucy Norton
    Route enhancement manager
    Network Rail
    Downside Goods Yard (off Guildford Road)
    Woking
    GU22 7QE
    020 7922 2618


    Midland and Continental
    Spencer Gibbens
    Route enhancement manager
    Network Rail
    1 Eversholt Street
    London
    NW1 2DN
    07767 672564
    Spencer.Gibbens@networkrail.co.uk  

  • Customer service

    "Third party enhancements can make or break our reputation, so we need to make sure that all parts of Network Rail unite to deliver what the customer is asking us to.

    “It's important we get this right, because we're spending somebody else's money, which we need to do wisely, quickly and efficiently."
    Anit Chandarana, financial controller

    See our code of practice for dealings with customers.