More Information

See our Code of Practice for prospective business dealings with customers and suppliers.

Working Together
“Together we can share a vision for the railway network where we work together to deliver the best possible service.”

Visit the Office of Rail Regulation web site for more information on the regulation of the railways.

Our Code of Practice

We have a Code of Practice that is fundamental to all of our prospective business dealings with customers, stakeholders and suppliers

We aim to respond to anyone wishing to do business with us in a timely, efficient, competent and coordinated manner, ensuring that we act professionally at all times.

Our goal is to develop good, long-term working relationships with customers and stakeholders, built upon openness, fairness and trust.

The Code of Practice

For prospective business dealings, the Code of Practice sets out our commitment to our dealings with you in new business.

  • Sections 1-3 provide an overview of the Code of Practice
  • Sections 4-14 of the Code of Practice are specific to individual business areas