A safe, reliable rail network
We operate, maintain and improve every aspect of the railway infrastructure. We are committed to providing safe and reliable rail routes on which passenger train operators can run services to meet ever-increasing passenger demand.
Our customers include existing and potential new operators of train services. Approaches are welcomed equally from:
- Potential new passenger train operators applying for open access
- Existing holders of track access rights, in relation to new passenger track access contracts or amendment of existing track access contracts
- Prospective franchisees in relation to franchise replacement and franchise extension
Our passenger services business is developed and managed by our Customer Service team. The team is available to advise on any aspect of establishing or extending passenger train services, including all legal, operational and contractual requirements.
Passenger train franchises
We support the Department for Transport (DfT) in clarifying the outputs required of passenger train franchises. We work closely with the DfT on planning, and providing information for developing and evaluating bids and associated contracts. Over the next few years, a number of franchises will be re-mapped and renegotiated.
Open access
If a potential operator identifies a new market for train services not currently served by a franchise, they can apply to us for open access rights to run those trains. Visit our Passenger operators section to see our current open access customers.
Information on works affecting the network
For information on current engineering works and subsequent disruptions to the network, please visit National Rail Enquiries.
See also major projects we're currently undertaking.