Cookies and We use cookies to give you the best experience on our website. If you continue, we'll assume that you are happy to receive them.
You can read more about how we use cookies, and turn them off, on this page.

  • Contact us

  • Emergency?

    If there's a safety threat to you or to others such as:

    • Animals, objects or people on or near the track
    • Damage or fault at a level crossing
    • A vehicle has hit a bridge
    • A broken fence or open gate allowing access to the track

    Please call our 24 hour helpline immediately:

    08457 11 41 41


    To report a crime, please contact the British Transport Police:

    0800 40 50 40


    Call our helpline

    08457 11 41 41

    Open 24 hours, 365 days a year.


    Contact us and track the progress of your enquiry online:  


    For tickets, refunds and journey planning contact National Rail Enquiries:
    08457 48 49 50

    Or a train company:  


    This is the website of:

    1. Network Rail Limited registered in England and Wales No. 04402220 whose registered office is at 1 Eversholt Street, London, NW1 2DN; and
    2. Network Rail Infrastructure Limited registered in England and Wales No. 2904587 whose registered office is at 1 Eversholt Street, London, NW1 2DN.