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  • Contact Network Rail

    Get in touch - online, live help, find addresses and numbers

  • Emergency 24 hour helpline: 03457 11 41 41

    If there's a safety threat to you or to others such as:

    • People, animals or objects on or near the track
    • Damage or fault at a level crossing
    • A vehicle has hit a bridge
    • A broken fence or open gate allowing access to the track

    If you report a problem relating to safety, we will give this priority.

    To report a crime: British Transport Police Call: 0800 40 50 40 or Text: 61016 or dial 999

  • Call our helpline: 03457 11 41 41

    If you have a concern or question, call our 24-hour helpline.
    Open 24 hours, 365 days a year. Calls charged at standard rate. 

    Online contact and enquiry progress tracking

    Information and support for our neighbours   

    Information and support for people who live or work near the railway:

    • Your property
    • Wildlife & environment
    • Noise and disturbance
    • Anti-social behaviour

    Careers   

    Careers at Network Rail 

    We’re ambitious and constantly evolving, which means we’re always looking for talented people.
    We aim to be a company where each individual is able to succeed and encouraged to reach their full potential within a culture that promotes diversity, inclusion and mutual respect. A company that creates sustainable value and is a natural choice for talent. 

    Careers support request form
    Please only use this form if you're having problems signing in or to report technical problems.

     


    This is the website of:
    1. Network Rail Limited registered in England and Wales No. 04402220 whose registered office is 1 Eversholt Street, London, NW1 2DN; and
    2. Network Rail Infrastructure Limited registered in England and Wales No. 2904587 whose registered office is at 1 Eversholt Street, London, NW1 2DN.

     

  •  

    Type talk

    To activate Typetalk dial 18001 followed by 03457 11 41 41

  • Tickets, refunds, journey planning and train times

    Contact National Rail Enquiries or the train company:

  • Post

    Network Rail
    1 Eversholt Street
    London NW1 2DN

    Switchboard: 020 7557 8000

  • Community

    Read about our work to preserve our heritage, make the railway accessible, link communities, improve safety and more.
    Our work in the community.