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  • Contact us

  • If you report a problem relating to safety, we will give this absolute priority.
    If you have a complaint about one of our stations, we will provide an acknowledgement within five working days.
    We aim to respond to 95 per cent of station complaints within 20 working days.
  • Emergency?

    If there's a safety threat to you or to others such as:

    • Animals, objects or people on or near the track
    • Damage or fault at a level crossing
    • A vehicle has hit a bridge
    • A broken fence or open gate allowing access to the track

    Please call our 24 hour helpline immediately:

    03457 11 41 41


    To report a crime, please contact the British Transport Police:

    0800 40 50 40


    Call our helpline

    03457 11 41 41

    Open 24 hours, 365 days a year. Calls charged at standard rate.


    For tickets, refunds and journey planning contact National Rail Enquiries:
    03457 48 49 50

    Or a train company:  


    This is the website of:

    1. Network Rail Limited registered in England and Wales No. 04402220 whose registered office is at 1 Eversholt Street, London, NW1 2DN; and
    2. Network Rail Infrastructure Limited registered in England and Wales No. 2904587 whose registered office is at 1 Eversholt Street, London, NW1 2DN.