• Contact us

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    Emergency?

    Network Rail 0845 711 4141

    Speak to us directly about any emergency situation on the railway 24 hours a day.

     

    British Transport Police 0800 40 50 40

    To report a crime or for general enquiries, please contact the British Transport Police.

     
     

    Phone the helpline

    0845 711 4141

    Our contact centre is open 24 hours a day, 365 days a year

    Online

    Email us

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    Train journeys

    For tickets, times, refunds and journey planners contact:

    National Rail Enquiries
    0845 748 4950
     
     


    This is the website of:
    1. Network Rail Limited registered in England and Wales No. 04402220 whose registered office is at Kings Place, 90 York Way, London, N1 9AG; and
    2. Network Rail Infrastructure Limited registered in England and Wales No. 2904587 whose registered office is at Kings Place, 90 York Way, London, N1 9AG.
     
  • Typetalk

    If you are deaf or hard of hearing, please dial 18001 followed by 0845 711 4141 from your textphone to activate the Typetalk facility.

    Post

    Contact us by post at the following address:

    Network Rail
    Kings Place
    90 York Way
    London
    N1 9AG

    Switchboard: 020 7557 8000