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  • Privacy policy

  • Any reference to "Network Rail", "we" or "us" in this privacy policy shall mean Network Rail Infrastructure Limited.

    This policy (together with our terms of use and any other documents referred to within those terms of use) sets out the basis on which any personal information we collect from you or that you provide to us electronically via our site will be processed by us. Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it.

    We take your right to privacy seriously and want you to feel comfortable when using this website. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy policy. This policy is effective from Tuesday 22 May 2012.

    For the purpose of the Data Protection Act 1998 (the Act), the data controller is Network Rail Infrastructure Limited.

    Information we may collect

    We may collect and process the following information about you:

    • Information that you provide by entering your details on our site (including sub-domains and any related websites) (our site); this includes information provided at the time of registering to use our site, subscribing to our service, posting material, requesting further services or leaving comments or complaints; we may also ask you for information when you report a problem to us.
    • If you contact us, we may keep a record of that correspondence.
    • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
    • Details of your visits to our site including but not limited to traffic data, location data, weblogs and other communication data and the resources that you access.
    • From time to time Network Rail may publish vouchers on our site from third party retailers offering special offers or discounts on their goods or services. In order to obtain the vouchers you will have to register your details. Except as set out here we will not pass your personal information to any third parties, including the retailers providing these vouchers, without your consent.
    • We may collect information about your computer including where available your IP address, operating system and browser type, for system administration to assist continuous improvement of our site. This is statistical data about our users' browsing actions and patterns and does not identify any individual.

    If you are aged 16 or under, please get your parent or guardian's permission before you provide any personal information to us. Users without this consent are not allowed to provide us with personal information.

    What we do with your personal information

    We use information held about you in the following ways:

    • To ensure that content from our site is presented in the most effective manner for you and for your computer.
    • To provide you with details of products or services that you request from us or which we feel may interest you where you have consented to be contacted for such purposes.
    • To allow you to participate in interactive features of our service when you choose to do so.
    • To notify you about changes to our service.

    How we store your personal information

    The information that we collect from you may be transferred to and stored at a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal information you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this privacy policy.

    All information you provide to us via our site is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

    Unfortunately the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information we cannot guarantee the security of your personal information transmitted to our site; any transmission is at your own risk. Once we have received your personal information we will use strict procedures and security features to try to prevent unauthorised access.

    Disclosure of your personal information

    We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries (as defined in section 1159 of the UK Companies Act 2006).

    We may disclose your personal information to third parties in the following circumstances:

    • In the event that we sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets.
    • If Network Rail Infrastructure Limited or substantially all of its assets are acquired by a third party, in which case personal information held by it about its users will be one of the transferred assets.
    • If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our terms of website use and other agreements; or to protect the rights, property, or safety of Network Rail Infrastructure Limited and/or any of its group companies, our users, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.

    We may also use your personal information, or permit selected third parties to use your personal information, to provide you with details about goods and services which may be of interest to you and we or they may contact you about these by post or telephone, email or other electronic means. We will only do this in circumstances where you have explicitly consented to the use of your personal information in this way.


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  • Our site uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you visit and also allows us to improve our site by analysing statistics. A cookie is a small file of letters and numbers that is stored on the hard disk drive of the device you are using to access the site. Cookies cannot be used by themselves to identify you.

    You can find more information about the cookies used on our site and the reasons why in the tables below.

    When you visit our site you will be asked whether you wish to accept or reject cookies on your device. You will still be able to use our site if you reject them, but some personalisation features used on the station departure boards, or when searching for jobs, will not be available.

    Four of the cookies we use (marked with an asterisk in the table below) are essential to the operation of our site (and are thus classed as non-intrusive “Level 0” cookies) and will be served to your device irrespective of whether you accept or reject cookies when you are asked by our site.

    Should you wish, you can reject cookies completely by changing the settings of your browser. If you do this, however, you may not be able to access all or parts of our site. To learn more about cookies and how to manage them, visit the All About Cookies site.

    Name Details Expires
    ASP.Net_SessionId *  This cookie is the default one used by to uniquely identify the user's session on the site and relates the visitor's unique session to server side data. When you close your browser.
    NR-BETA *  This cookie is used by our server infrastructure to maintain a consistent connection between your browser and a particular web server. When you close your browser.
    lastClickedId *  Navigation cookie set by Network Rail during browsing of the website. The cookie tracks the user’s page request sequence and displays navigation path followed on screen. 1 year
    NetworkRailCookieState *  This cookie records your decision whether to accept or reject cookies on your first visit to our site. It is used to determine whether further cookies are set. If rejected, when you close your browser. If accepted, 1 year.
    MajorIncidentPublishing  This cookie records whether the user has seen the major incident announcement (if active). 300 days
    STNdb-info-prompt  This cookie is used to ensure that the “Type in your destination” prompt on the station departure boards does not reappear after the user has typed in said box. 1 year
    ecm  This cookie is used by Ektron, the content management system which powers our website. It is used to store (anonymous) information about the user including language and site information. When you close your browser
    EkAnalytics  This cookie is used by Ektron, the content management system which powers our website. It is an anonymous user type identifier for an analytics feature. 1 year
    EKTGUID  This cookie is used by Ektron, the content management system which powers our website. A unique identifier for the current user is generated for all and assigned at the time they first arrive on the site. 1 year
    STNautorefresh  This cookie is set when to remember the user’s preference for auto-refresh when accessing a station departure board using a mobile device 10 days
    STN_filterOptions  This cookie is used to remember the station name typed by the user in the station departure board. During subsequent visits to the page the cookie is used to pre-populate the box with the last station the user typed, without the user having to re-type. 1 year
    STNSelectedNextTrainToStation  This cookie is set to remember the user’s next train preference when the user accesses a station page using a mobile device. When you close your browser
    JobSearchCriteria  This cookie is set to remember the user’s job search parameters entered by the user when conducting a job search. 30 days


    Third party cookies

    We use popular sites like Facebook, Twitter and YouTube to originate or syndicate some of our content. As a result, if you visit one of our pages on these sites, or a page on our site which has content embedded from them, you may be presented with their cookies. We do not control these cookies. You should check the relevant site for more information about the cookies placed on external third party sites.

    Web analytics

    We use Google Analytics to collect information about how people use our site. We do this to make sure that it is meeting our users’ needs and to enable us to improve the site as a result.

    Name Details Expires
    _utma  This cookie tracks whether a visitor is new or returning, to determine unique visitor levels. 2 years
    _utmb  This cookie is a randomly-generated number, to determine and track user sessions. 30 minutes
    _utmc  This cookie works with the _utmb cookie to manage the user’s browser session. When you close your browser
    _utmv  This cookie is a randomly-generated number which tracks user’s journey on the website. 2 years
    __utmmobile  This cookie is only created by the Google Analytics mobile tracking SDK. It stores an ID generated by MD5 hashing several possible values, and then returning a substring of the result prefixed with '0x' - this serves as a unique visitor ID. 2 years
    _utmz  This cookie is a randomly-generated number and information on how the site was reached (eg direct or via a link, organic or paid search). This cookie is updated every time the user visits the site. 6 months


    Property search

    HMA manages our commercial property microsite which uses cookies to enable users to search for commercial properties.

    Name Details Expires
    NR_PROPERTY_SHORTLIST  This cookie is used by the shortlist template to remember your shortlist between visits. It is only used if a shortlist is used. 30 days
    ys-username  This cookie remembers the username entered in the content management system between sessions (but it does not remember the password). 30 days



    We use the Oracle iRecruitment application to manage job applications. Users can log into our this system, apply for jobs and track the progress of any application they make.

    Name Details Expires
    oracle.uix  This is a small, encrypted cookie that stores the user’s accessibility mode (screen reader setting) and the time zone on the user’s device. When you close your browser.
    ebusprod  This is a session cookie. When you close your browser.
    JServSession  This is a session cookie. When you close your browser.
    EXTERP  This cookie is set for all external users accessing the recruitment application from outside the Network Rail IT network. When you close your browser.


    Links to other websites

    Our website may contain links to other third party websites which may be of interest to you. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.

    How can you control your personal information or ask us to remove it?

    You may choose to restrict the amount or use of your personal information in the following ways:

    • Whenever you are asked to fill in a form on the website you may be invited to indicate whether you want your personal information to be used for direct marketing purposes. By opting for it not to be used for direct marketing purposes, you are restricting our use. If you are not asked, we will not use your personal information for direct marketing purposes.
    • If you have previously agreed that you would like us to use your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at Proof of identity will be required.

    If you believe that any information we are holding on you is incorrect or incomplete, or would like us to remove the details we hold about you, please write to or email us as soon as possible. We will promptly make the changes. Proof of identity will be required.

    The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

    Changes to our privacy policy

    Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to