Community & Environment
See what we're doing...
We've illustrated our world of corporate responsibility through five interactive scenarios. Explore and discover how we're building a sustainable future.
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Our workplace
Developing our people
We are one of the biggest investors in vocational training in Britain, spending £26.8m on vocational training last year.
Keeping safe
At the end of 2009/10, our workforce accident frequency rate was down 30 per cent compared to 2008/09.
Equality and diversity
Our 'Jobs for the Girls' campaign, helped to contribute an 84 per cent increase in female applicants to our Advanced Apprenticeship Scheme.
Health and well-being
Last year we piloted a health fair at our Wakefield Kirkgate Depot for over 100 employees.
Our National Centre
In 2012, we will open our new National Centre in Milton Keynes, a building with sustainability at its heart.
Valuing our people
Over 70 per cent of our employees participated in our annual employee engagement survey last year.
Did you know?
Our state-of-the-art archives contain more than seven million records stored in special, temperature controlled conditions, some dating back to the 16th century.
Our stations and passengers
Our passengers
83 per cent of our passengers were satisfied with their journey last year.
Accessibility on our network
The £378m 'Access for All' programme has enabled us to make 40 British stations more accessible so far.
Sustainable stations
We plan to fit solar panels at King's Cross - mixing sustainable features and Grade listed architecture is just one of the challenges we face.
Railway heritage
Building on our past is an integral part of enhancing our future, balancing the respect for architectural heritage and sustainable design.
Did you know?
Memorable movie moments filmed at our stations include The Bourne Ultimatum, filmed at Waterloo station, T-Mobile's guerrilla dance routine at Liverpool Street station and Harry Potter's Platform 9 3/4 at King's Cross station.
Our communities
Community safety
Our No Messin'! campaign offers young people alternatives to playing on the railway.
Level crossing safety
In 2009/10 we committed £10m to our national level crossing closure programme.
Community relations
Our National Helpline is available 24/7 to answer questions from the public.
Community rail
There are currently 63 routes with a Community Rail Partnership in Britain.
Charitable giving
We aim to raise £1m for our charity of choice, Cancer Research UK, over the next two years.
Managing vegetation
We're working with The Tree Council to help communities replant trees at a safe distance from the railway.
Did you know?
Through our No Messin'! scholarship scheme we're supporting three young British Olympic hopefuls in wrestling.
Sustainable supply chain
Partners for sustainability
We're working with our partners CIRIA and Action Sustainability to deliver more sustainable procurement solutions.
Sustainable timber
We're committed to sourcing 95 per cent of our track timber from sustainable sources.
Sustainable materials
We're focusing on seven key materials to increase sustainability in our supply chain.
Did you know?
Last year our suppliers produce over 2.1m tonnes of new ballast for track renewals. If this huge volume were transported in one go, the train would need to be over 245 miles long!
The environment
Biodiversity and ecology
We're investing £6.1m in 21 of our Sites of Special Scientific Interest in England.
Waste
We recycled or reused 90.3 per cent of construction and maintenance waste in 2009/10.
Water
In 2009/10 we used an estimated 1.78m cubic metres of water - around 49m3 per employee.
Low carbon rail
We're working with our industry partners to improve energy efficiency and reduce carbon emissions on the rail network.
Did you know?
One of only two known specimens in the world of Sorbus x avonensis (the Avon Gorge whitebeam) can be found on our land - named after the Site of Special Scientific Interest through which the railway passes.
Contacting us
Travel enquiries
For train tickets, refunds, timetables & journey planners please call:
08457 48 49 50
Or visit nationalrail.co.uk
Network Rail helpline
08457 11 41 41
If deaf or hard of hearing please dial 18001 before the number to activate TypeTalk
Biodiversity and ecology
The railway is surrounded by green space. We’re committed to protecting natural resources and to conserving biodiversity on this and all of our land.
Sustainable stations
There are innovative sustainability features in many of our stations, including some of the most iconic buildings in Britain, such as King's Cross station.
Equality and diversity
We need the right employees with the right skills to build a world class railway, and best serve our customers and the local communities in which we operate.
Our National Centre
Our new National Centre in Milton Keynes will transform the way we work. Opening in 2012, the building has sustainability the heart of its design.
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