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  • For passengers

    Every day, in everything we do, we are working to make the railway better for passengers

  • Station concourse focusing on main station clock  

    Tickets and journey planners

    Plan your journey and book tickets online.
    Departure board display  


    Download standard and personalised timetables.
    Passenger at a ticket office window  

    Ticket refunds

    Who to contact about a refund.
    Maintenance worker on track  

    Service alterations

    Planned engineering work, service alterations and travel advice.
    Customer service assistant with passenger at Paddington station  

    Our stations

    Live departure boards and information for 18 main stations.
    Royal Albert Bridge (Saltash)  


    How to stay safe at level crossings and in stations.