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Why choose us
Meet our people
Serious about safety
How to apply
Joining Network Rail
Training and development
Jobs at our national centre
Western & Wales
Rewards and benefits
Entry level opportunities
Engineering and construction
Job search FAQ
Running and maintaining the railway
Can you deliver top customer service? Would you enjoy helping people get on with their day?
Keeping the public informed and passing on their comments for action is a vital part of what we do.
Our customer service people deal with the public directly on our train platforms, or over the phone at call centres. Both types of role demand confidence and very strong people skills.
On such a busy, extensive travel network, a wide range of unforeseen situations occur and it’s crucial we deal with these safely, calmly, clearly and efficiently. We’re always on the lookout for people with the ability to do this, and we value them enormously.
Search and apply for these roles
You’ll be entitled to a host of benefits, including: