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Working with us
Using our network
Employee and contractor behaviour
Supply chain charter
Infrastructure best practice guide
RIA code of practice
All our employees and contractors are required to respect residents and their property
We understand that maintenance and engineering work impacts on the people who live and work near the railway – particularly people who live near access points. This is why we require our employees and contractors to respect the privacy, sensitivity and property of residents.
We expect our employees and contractors to behave properly while carrying out engineering and maintenance work. This means that we expect them to:
We take special care when positioning lighting and generators on-site - particularly during night-time working.
We ask our employees and contractors to avoid shining lights on nearby homes and place generators as far away from houses as possible.
Most of our maintenance and engineering work on the tracks has to be done at nights and week-ends so that we can keep the trains running. In fact, we are required by law to undertake engineering work when the railway line is closed to rail traffic.
You can find more information about engineering work and noise on this website.
If you have a problem caused by employee and contractor behaviour or any other part of the railway or if you simply want more information, please get in touch with us.
If you have a concern or question, call our 24-hour helpline:
03457 11 41 41
or contact us online