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  • Performance

    National train performance for period 13 is 91.4%

  • Public Performance Measure

    The Public Performance Measure (PPM) shows the percentage of trains which arrive at their destination on time.

    PPM combines figures for punctuality and reliability into a single performance measure. It is the industry standard measurement of performance.

    Nationally around 60% of delays to train services are attributed to us. As well as infrastructure faults, this figure includes external factors such as weather, trespass, vandalism, cable theft etc. These external factors account for approximately one third of the delays attributed to us and 20% of all national delays.

    Performance for 2 March to 31 March 2014 (period 13)

    The national Public Performance Measure is 91.4%.

    This compares to 91.5% for the same period last year.

    The moving annual average (MAA) is 89.9%.

    Performance 2002-2014

     PPM trend graph 

    Performance by train operator

    The table below shows the average Public Performance Measure for Britain as a whole and by train operating company. The moving annual average (MAA) is calculated over the 365 days to 31 March 2014.

    Franchise
    Punctuality % Period 13 2012/13

    Punctuality %
    Period 13 2013/14

    Moving annual
    average (MAA)
    Arriva Trains Wales 94.2 93.3 93.1
    c2c Rail 97.2 97.6 96.7
    Chiltern 96.6 95.8 94.9
    Crosscountry 89.1 86.9 86.7
    East Coast 82.9 85.1 84.2
    East Midlands Trains 93.4 92.8 91.3
    First Capital Connect 87.5 86.8 86.1
    First Great Western 91.3 91.3 87.9
    First Scotrail 92.5 94.7 91.4
    First Transpennine Express 90.7 92.9 90.4
    Greater Anglia 93.5 92.1 91.7
    London Midland 85.7 88.0 85.9
    London Overground 96.9 96.4 96.1
    Merseyrail 96.5 96.7 95.8
    Northern Rail 91.7 93.3 91.0
    Southeastern 91.9 89.5 89.0
    Southern 87.8 86.2 85.8
    Stagecoach South West Trains 92.0 91.6 89.6
    Virgin Trains 82.9 90.5 85.8
           
    Total National Performance   91.5   91.4   89.9  

    Notes:

    • East Coast services were particularly badly hit by three major incidents during the period including an overhead line dewirement near Harringay, a track defect near Durham and a fatality near Hatfield. Overall, 48% of delays were down to Network Rail infrastructure, 21% to external factors, 14% to East Coast and 11% to other train operators.

    • Arrived on time - the measure of train punctuality also known as PPM (public performance measure) means trains arriving at their destinations within five minutes for commuter services and within 10 minutes for long distance services.
    • This measure of punctuality is commonly used throughout Europe.
    • National train punctuality is measured for all trains across the whole network, including cancelled services and delays caused by external factors (such as vandalism, extreme weather, suicides etc).
    • Punctuality did not start to be recorded in this vigorous and thorough way until 1997. Before then Railtrack, and BR before, did not measure all services and also excluded external factors and other items from their numbers.
    • These figures represent provisional data for the period and individual operators' performance data may vary slightly from the full period performance report that
    • Network Rail publishes on its website every month.
    • Network Rail and the train operators run more trains across Great Britain than are run in most European countries - almost 20% more than in France and 60% more than in Italy.
    • Great Britain 's 24,000 trains per-day is also more than Spain , Switzerland , the Netherlands , Portugal and Norway combined

    Sub-operator performance

    A breakdown of each operator's performance, known as sub-operator PPM, is available to download:

    Sub-operator PPM, Period 13 2013/14 

    Right-time performance

    Right-time performance measures the percentage of trains arriving early or within 59 seconds of schedule. The process for gathering data of this accuracy is currently not 100% reliable and the industry is working on improving the quality of this information to make right-time data more reliable.

    Nationally around 60% of delays to train services are attributed to us. As well as infrastructure faults, this figure includes external factors such as weather, trespass, vandalism, cable theft etc. These external factors account for approximately one third of the delays attributed to us and 20% of all national delays.

    Performance by sector

    The moving annual average (MAA) is calculated over 365 days to 31 March 2014.

    Sector Punctuality %
    Period 13, 2013/14
    Moving annual
    average %
    London & South East 66.9 66.5
    Long Distance 52.4 51.7
    Regional (Inc. Scotland) 73.0 68.9
    National   68.0   66.3  

    Performance by sector 1997 to 2014:

      London & South East Long Distance Regional (Inc. Scotland) National
    1997/98   67.1 59.9 73.6 69.8
    1998/99   60.5 56.6 69.3 64.3
    1999/00   57.6 59.6 69.2 62.9
    2000/01   47.1 43.6 57.6 51.6
    2001/02   44.4 38.4 50.8 46.9
    2002/03   45.8 40.6 53.1 48.7
    2003/04   47.8 45.3 55.6 51.0
    2004/05   55.0 52.3 54.6 54.7
    2005/06   61.1 57.6 57.4 59.3
    2006/07   63.3 62.6 62.0 62.7
    2007/08   66.8 63.4 66.0 66.4
    2008/09   68.3 63.5 68.5 68.0
    2009/10   69.3 65.8 72.3 70.1
    2010/11   69.8 61.1 71.0 69.5
    2011/12   70.3 59.7 71.0 69.7
    2012/13   68.4 54.8 70.5 68.1

    Performance by train operator

    The moving annual average (MAA) is calculated over 365 days to 31 March 2014.

    Franchise Moving annual average (MAA)
    Arriva Trains Wales 84.4
    c2c Rail 83.4
    Chiltern 85.9
    Crosscountry 41.7
    East Coast 54.9
    East Midlands Trains 69.7
    First Capital Connect 64.3
    First Great Western 66.8
    First Scotrail 58.0
    First Transpennine Express 60.2
    Greater Anglia 70.6
    London Midland 60.9
    London Overground 84.2
    Merseyrail 72.0
    Northern Rail 72.5
    Southeastern 61.6
    Southern 54.2
    Stagecoach South West Trains 65.6
    Virgin Trains 52.0
       
    Total National Performance   66.3  

    Note: unless specified otherwise, all data on and linked from this page is for initial indications only and is subject to change in subsequent publications. 

    How punctuality is measured

    PPM measures the performance of individual trains advertised as passenger services against their planned timetable as agreed between the operator and Network Rail at 22:00 the night before. PPM is therefore the percentage of trains 'on time' compared to the total number of trains planned.

    A train is defined as on time if it arrives at the destination within five minutes (ie 4 minutes 59 seconds or less) of the planned arrival time for London and South East or regional services, or 10 minutes (ie 9 minutes 59 seconds or less) for long distance services.

    Where a train fails to run its entire planned route calling at all timetabled stations it will count as a PPM failure.

    Heathrow Express, Grand Central, Hull Trains and Eurostar are not included in the national PPM.