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  • Performance

    The number of trains that arrive on time has risen dramatically since we took over the running of Britain's railway in October 2002

  • Delay split

    The delay split shows who was responsible for passenger train delays of 3 minutes or more.

    • Network Rail caused delays: as well as infrastructure faults this figure includes external factors such as weather, trespass, vandalism, cable theft etc which account for approximately one third of the delays attributed to us and 20% of all national delays
    • TOC on self delays: these are delays to a passenger train operating company's (TOC) services that are caused by that company
    • TOC on TOC delays: these are delays to a passenger train operators services that are caused by another TOC

    The delay split was calculated over 365 days to 16 August 2014.

    Network Rail TOC on self TOC on TOC
    62% 26% 12%

    Public performance measure

    The public performance measure (PPM) shows the percentage of trains which arrive at their terminating station on time.

    PPM combines figures for punctuality and reliability into a single performance measure. It is the industry standard measurement of performance.

    Performance for 22 June to 19 July 2014 (period 4)

    The national PPM is 88.8%.

    This compares to 91.3% for the same period last year.

    The moving annual average (MAA) is 89.5%.

    Performance 2002-2014

    PPM trend graph 

    Performance by train operator

    The table below shows the average PPM for Britain as a whole and by train operating company. The moving annual average is calculated over the 365 days to 16 August 2014.

    Franchise Punctuality % period 5 2013/14

    Punctuality %
    period 5 2014/15

    Moving annual
    average
    Arriva Trains Wales 93.8 89.1 92.1
    c2c Rail 97.5 96.3 96.6
    Chiltern 93.9 95.9 94.8
    Crosscountry 88.9 87.4 86.9
    East Coast 85.8 87.1 85.7
    East Midlands Trains 88.3 92.9 91.4
    First Capital Connect 90.0 88.2 85.2
    First Great Western 88.7 87.4 87.5
    First Hull Trains 79.7 86.4 83.4
    First Scotrail 90.9 84.7 91.5
    First Transpennine Express 87.5 84.3 89.2
    Grand Central 83.9 85.9 82.2
    Abellio Greater Anglia 91.1 87.5 90.8
    Heathrow Express 93.0 95.0 93.7
    London Midland 86.9 88.8 86.6
    London Overground 96.3 95.9 96.1
    Merseyrail 96.8 94.6 95.6
    Northern Rail 90.9 89.7 91.0
    Southeastern 92.8 90.1 87.9
    Southern 90.7 86.4 84.4
    Stagecoach South West Trains 93.3 88.2 88.9
    Virgin Trains 86.2 84.7 86.1
           
    National  91.3  88.8  89.5    

    Notes:

    • The measure of train punctuality also known as PPM (public performance measure) means trains arriving at their terminating station within five minutes for commuter services and within 10 minutes for long distance services.
    • This measure of punctuality is commonly used throughout Europe.
    • National train punctuality is measured for all trains across the whole network, including cancelled services and delays caused by external factors (such as vandalism, extreme weather, suicides etc).
    • Punctuality was not recorded in this thorough way until 1997. Before then Railtrack, and British Rail before that, did not measure all services and also excluded external factors and other items from their numbers.
    • These figures represent provisional data for the period and individual operators' performance data may vary slightly from the full period performance report that we publishes on our website every month.
    • Network Rail and the train operators run more trains across Great Britain than are run in most European countries - almost 20% more than in France and 60% more than in Italy.
    • Great Britain's 24,000 trains per-day is also more than Spain, Switzerland, the Netherlands, Portugal and Norway combined.

    Sub-operator performance

    A breakdown of each operator's performance, known as sub-operator PPM, is available to download:

    Sub-operator PPM, Period 4 2014 / 15  

    Right-time performance

    Right-time performance measures the percentage of trains arriving at their terminating station early or within 59 seconds of schedule. The process for gathering data of this accuracy is currently not 100% reliable and the industry is working on improving the quality of this information to make right-time data more reliable.

    The moving annual average is calculated over 365 days to 16 August 2014.

    Franchise Right time %,
    period 5 2013/14
    Right time %,
    period 5 2014/15

    Right time % moving

    annual average

    Arriva Trains Wales 84.5 78.4 82.7
    c2c Rail 84.0 84.3 83.1
    Chiltern 85.8 85.7 85.3
    Crosscountry 41.7 39.7 40.5
    East Coast 60.8 57.7 56.3
    East Midlands Trains 66.6 69.6 68.1
    First Capital Connect 70.3 67.6 62.9
    First Great Western 67.4 65.1 65.9
    First Hull Trains 51.1 63.8 53.1
    First Scotrail 56.0 50.8 59.3
    First Transpennine Express 58.7 45.6 55.7
    Grand Central 52.2 42.9 41.9
    Abellio Greater Anglia 71.2 64.8 68.3
    Heathrow Express 72.9 73.5 71.2
    London Midland 61.6 64.7 61.6
    London Overground 84.5 82.8 83.2
    Merseyrail 73.8 64.2 70.4
    Northern Rail 73.5 69.3 71.9
    Southeastern 68.9 63.2 58.8
    Southern 60.4 54.7 51.7
    Stagecoach South West Trains 72.2 63.7 64.4
    Virgin Trains 54.0 48.5 52.3
    National  68.6  64.1  65.1 

    Cancellation and significant lateness (CaSL)

    A train is counted as being cancelled if:

    • It is cancelled at origin
    • It is cancelled en route
    • The originating station is changed
    • It is diverted

    A train is counted as being significantly late if it arrives at its terminating station 30 minutes or more late.

    CaSL is not a regulated measure for Scottish train operators.

    The moving annual average is calculated over 365 days to 16 August 2014.

    Franchise CaSL %,
    period 5 2013/14
    CaSL %,
    period 5 2014/15
    CaSL % moving
    annual average
    Arriva Trains Wales 1.7 3.9 3.0
    c2c Rail 0.8 1.8 1.4
    Chiltern 1.8 1.0 1.8
    Crosscountry 4.3 5.1 5.1
    East Coast 6.0 4.6 5.2
    East Midlands Trains 3.4 1.6 2.4
    First Capital Connect 2.6 3.4 4.3
    First Great Western 3.0 3.9 3.6
    First Hull Trains 10.2 5.6 6.7
    First Transpennine Express 8.0 6.4 4.7
    Grand Central 6.9 6.9 6.8
    Abellio Greater Anglia 2.7 4.1 2.6
    Heathrow Express 1.7 1.3 1.2
    London Midland 3.0 2.9 3.3
    London Overground 2.0 2.2 1.8
    Merseyrail 1.3 2.0 1.8
    Northern Rail 2.4 2.2 1.7
    Southeastern 2.2 2.8 3.5
    Southern 3.0 4.7 5.1
    Stagecoach South West Trains 1.7 4.4 3.2
    Virgin Trains 4.3 4.3 4.8
    England and Wales total  2.6  3.4  3.2 

    Average lateness

    This measures the average lateness of a passenger as they alight from their train.

    For each train, this is calculated by multiplying the number of passengers expected to alight at main stations by the punctuality to the nearest minute at those stops.

    If the train is cancelled, we calculate it by multiplying the number of expected passengers by 1.5 times the service frequency on that route.

    Category Average lateness in minutes,
    period 5 2013/14
    Average lateness in minutes,
    period 5 2014/15
    National 2.6 2.6
    Long distance 5.4 5.1
    London & South East 2.1 2.3
    Regional 2.4 2.2
    Scotland 2.8 1.9
    England & Wales 2.6 2.6

    How punctuality is measured

    PPM measures the performance of individual trains advertised as passenger services against their planned timetable as agreed between the operator and Network Rail at 22:00 the night before. PPM is therefore the percentage of trains 'on time' compared to the total number of trains planned.

    A train is defined as on time if it arrives at the destination within five minutes (ie 4 minutes 59 seconds or less) of the planned arrival time for London and South East or regional services, or 10 minutes (ie 9 minutes 59 seconds or less) for long distance services.

    Where a train fails to run its entire planned route calling at all timetabled stations it will count as a PPM failure.

     

    Note: unless specified otherwise, all data on and linked from this page is for initial indications only and is subject to change in subsequent publications.

  • Delays explained

    Explanations of the most common causes of train delays - and what we're doing to minimise them.