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  • Performance

    The number of trains that arrive on time has risen dramatically since we took over the running of Britain's railway in October 2002

  • Public performance measure

    The public performance measure (PPM) shows the percentage of trains which arrive at their terminating station on time.

    It combines figures for punctuality and reliability into a single performance measure. It is the industry standard measurement of performance.

    Performance for 1 April to 2 May 2015 (period 1)

    The national PPM is 91.2%.

    This compares to 92.7% for the same period last year.

    The moving annual average (MAA) is 89.6%.

    Performance 2002-2015

    PPM trend graph

    Performance by train operator

    The table below shows the average PPM for Britain as a whole and by train operating company. The moving annual average is calculated over the 365 days to 2 May 2015.

    Franchise PPM %
    Period 1, 2014/15
    PPM %
    Period 1, 2015/16
    PPM moving annual
    average (MAA)
    Abellio Greater Anglia 93.5 93.1 91.1
    Arriva Trains Wales 93.0 93.9 93.1
    c2c Rail 94.7 98.5 97.2
    Caledonian Sleeper 98.1 88.8 91.6
    Chiltern 97.3 95.5 94.9
    Crosscountry 92.6 91.1 88.8
    East Midlands Trains 92.7 94.5 92.3
    First Great Western 92.0 89.3 88.7
    First Hull Trains 96.0 89.0 87.8
    First Transpennine Express 94.6 91.4 88.5
    Govia Thameslink Railway 89.5 87.2 85.1
    Grand Central 92.5 90.5 88.1
    Heathrow Express 95.2 92.5 92.4
    London Midland 92.2 88.7 87.8
    London Overground 97.5 94.7 94.9
    Merseyrail 97.4 96.6 95.5
    Northern Rail 95.3 92.8 90.8
    ScotRail 95.1 94.0 90.4
    Southeastern 88.4 89.9 89.4
    Southern 87.7 83.9 82.8
    Stagecoach South West Trains 93.2 92.5 90.1
    Virgin Trains East Coast 92.5 89.9 88.4
    Virgin Trains West Coast 91.4 85.7 84.4
    National 92.7 91.2 89.6

    Delay split by franchised operator

    Notes:

    • The measure of train punctuality also known as PPM (public performance measure) means trains arriving at their terminating station within five minutes for commuter services and within 10 minutes for long distance services.
    • This measure of punctuality is commonly used throughout Europe.
    • National train punctuality is measured for all trains across the whole network, including cancelled services and delays caused by external factors (such as vandalism, extreme weather, suicides etc).
    • Punctuality was not recorded in this thorough way until 1997. Before then Railtrack, and British Rail before that, did not measure all services and also excluded external factors and other items from their numbers.
    • These figures represent provisional data for the period and individual operators' performance data may vary slightly from the full period performance report that we publishes on our website every month.
    • Network Rail and the train operators run more trains across Great Britain than are run in most European countries - almost 20% more than in France and 60% more than in Italy.
    • Britain's 24,000 trains per-day is also more than Spain, Switzerland, the Netherlands, Portugal and Norway combined.

    Franchise changes

    • Virgin Trains East Coast took over from East Coast on 1 March 2015.
    • For clarity we began to report Virgin Trains as Virgin Trains West Coast from 1 March 2015.
    • Caledonian Sleeper took over sleeper services from First ScotRail on 31 March 2015.
    • ScotRail took over from First ScotRail on 1 April 2015.

    Sub-operator performance

    A breakdown of each operator's performance, known as sub-operator PPM, is available to download:

    Sub-operator PPM, period 1 2015/16

    Cancellation and significant lateness (CaSL)

    A train is counted as being cancelled if:

    • It is cancelled at origin
    • It is cancelled en route
    • The originating station is changed
    • It is diverted

    A train is counted as being significantly late if it arrives at its terminating station 30 minutes or more late.

    CaSL is not a regulated measure for Scottish train operators.

    The moving annual average is calculated over 365 days to 1 May 2015.

    Franchise CaSL %
    Period 1, 2014/15
    CaSL %
    Period 1, 2015/16
    CaSL moving annual
    average (MAA)
    Abellio Greater Anglia 1.4 2.1 2.6
    Arriva Trains Wales 2.8 2.9 2.6
    c2c Rail 2.3 0.6 1.1
    Chiltern 0.6 1.2 1.6
    Crosscountry 2.4 3.7 4.5
    East Midlands Trains 1.8 1.8 2.0
    First Great Western 1.8 3.2 3.1
    First Hull Trains 0.3 5.4 5.1
    First Transpennine Express 2.2 3.9 4.4
    Govia Thameslink Railway 2.6 4.6 4.4
    Grand Central 2.6 3.9 4.0
    Heathrow Express 0.4 1.7 1.7
    London Midland 1.9 3.4 2.9
    London Overground 1.1 2.5 2.0
    Merseyrail 1.1 1.4 1.9
    Northern Rail 1.0 1.4 1.8
    Southeastern 3.1 3.3 2.8
    Southern 3.7 5.6 4.9
    Stagecoach South West Trains 2.3 2.9 2.7
    Virgin Trains East Coast 2.7 2.9 3.7
    Virgin Trains West Coast 3.0 5.8 5.2
    Total England & Wales 2.1 3.0 2.9

    Delay split by franchised operator


    Average lateness

    This measures the average lateness of a passenger as they alight from their train.

    For each train, this is calculated by multiplying the number of passengers expected to alight at main stations by the punctuality to the nearest minute at those stops.

    If the train is cancelled, we calculate it by multiplying the number of expected passengers by 1.5 times the service frequency on that route.

    Category Average lateness in minutes,
    period 1 2015/16
    Average lateness in minutes,
    moving annual average (MAA)
    National 2.3 2.5
    Long distance 4.0 4.8
    London and South East 2.2 2.2
    Regional 1.7 2.0
    Scotland 1.4 2.0
    England and Wales 2.3 2.5

    Right-time performance

    Right-time is an unreliable measure of performance and particularly does not represent the results and experience of passengers serviced by long-distance operators who enjoy some of the very best passenger satisfaction levels in the industry.

    Right-time performance measures the percentage of trains arriving at their terminating station early or within 59 seconds of schedule. The process for gathering data of this accuracy is currently not 100% reliable and the industry is working on improving the quality of this information to make right-time data more reliable.

    The moving annual average is calculated over 365 days to 2 May 2015.

    Franchise Right time %
    Period 1, 2014/15
    Right time %
    Period 1, 2015/16
    Right time moving annual
    average (MAA)
    Abellio Greater Anglia 71.5 73.0 68.4
    Arriva Trains Wales 83.3 86.1 84.1
    c2c Rail 83.1 87.2 84.9
    Caledonian Sleeper 81.6 74.7 75.9
    Chiltern 89.2 85.5 85.5
    Crosscountry 45.9 45.0 41.8
    East Midlands Trains 69.1 77.5 70.3
    First Great Western 71.1 69.6 67.3
    First Hull Trains 67.6 48.3 56.8
    First Transpennine Express 68.6 57.7 49.8
    Govia Thameslink Railway 69.1 65.2 62.7
    Grand Central 55.5 50.3 47.7
    Heathrow Express 72.5 67.6 69.8
    London Midland 69.0 66.7 63.2
    London Overground 84.9 79.3 79.4
    Merseyrail 77.0 74.2 70.1
    Northern Rail 80.8 74.6 70.8
    ScotRail 68.1 63.9 57.6
    Southeastern 57.8 63.3 61.3
    Southern 56.0 54.5 50.0
    Stagecoach South West Trains 73.4 72.8 65.9
    Virgin Trains East Coast 67.6 61.0 60.1
    Virgin Trains West Coast 59.8 58.0 50.5

    Delay split by franchised operator


    Delay split

    The delay split shows who was responsible for passenger train delays of 3 minutes or more.

    • Network Rail caused delays: as well as infrastructure faults this figure includes external factors such as weather, trespass, vandalism, cable theft and fatalities which account for approximately one third of the delays attributed to us and 20% of all national delays.
    • Train operator caused to self: delays to a passenger train operating company's services that are caused by that company.
    • Caused by other train operators: delays to a passenger train operators services that are caused by another train company.

    The delay split was calculated over 365 days to 2 May 2015.

    Network Rail Train operator caused to self Caused by other train operators
    59% 28% 13%

  • Delay split by franchised operator for 365 days to 2 May 2015

     

    Attributed to Network Rail

       
    Franchise Infrastructure Operations
    & other e.g Possesions overrun
    External, including weather, fatalities etc Total Caused by other train operators Train operators caused to self
    Abellio Greater Anglia 30% 18% 16% 64% 6% 30%
    Arriva Trains Wales 20% 14% 14% 47% 13% 39%
    c2c Rail 34% 11% 17% 62% 4% 34%
    Chiltern 17% 12% 15% 44% 12% 44%
    Crosscountry 26% 18% 16% 60% 29% 11%
    East Midlands Trains 26% 18% 16% 61% 19% 20%
    First Great Western 25% 20% 15% 61% 12% 27%
    First Hull Trains 30% 17% 22% 68% 19% 13%
    First Transpennine Express 25% 17% 16% 57% 26% 17%
    Govia Thameslink Railway 24% 23% 15% 62% 13% 25%
    Grand Central 30% 19% 17% 65% 22% 13%
    Heathrow Express 30% 21% 10% 61% 21% 18%
    London Midland 26% 16% 14% 55% 18% 27%
    London Overground 24% 25% 11% 60% 23% 17%
    Merseyrail 20% 22% 16% 59% 2% 39%
    Northern Rail 21% 14% 15% 50% 13% 37%
    ScotRail 23% 17% 15% 54% 10% 36%
    Southeastern 26% 18% 16% 61% 6% 33%
    Southern 25% 27% 11% 63% 7% 30%
    Stagecoach South West Trains 26% 23% 20% 69% 6% 25%
    Virgin Trains East Coast 30% 18% 18% 66% 15% 19%
    Virgin Trains West Coast 36% 16% 17% 70% 16% 14%

    Delay split by franchised operator, 1 April to 2 May 2015 (period 1)

     

    Attributed to Network Rail

       
    Franchise Infrastructure Operations
    & other e.g Possesions overrun
    External, including weather, fatalities etc Total Caused by other train operator Train operator caused to self
    Abellio Greater Anglia 30% 14% 18% 62% 5% 34%
    Arriva Trains Wales 25% 15% 17% 57% 13% 31%
    c2c Rail 25% 19% 17% 61% 7% 31%
    Chiltern 18% 11% 6% 35% 13% 51%
    Crosscountry 30% 13% 16% 60% 30% 10%
    East Midlands Trains 22% 16% 23% 61% 19% 20%
    First Great Western 37% 17% 8% 62% 11% 27%
    First Hull Trains 21% 16% 27% 65% 29% 7%
    First Transpennine Express 28% 15% 20% 63% 23% 14%
    Govia Thameslink Railway 24% 19% 17% 59% 13% 28%
    Grand Central 22% 18% 26% 66% 20% 13%
    Heathrow Express 46% 15% 2% 62% 19% 19%
    London Midland 27% 10% 20% 58% 14% 28%
    London Overground 21% 24% 14% 59% 20% 22%
    Merseyrail 15% 20% 11% 46% 2% 52%
    Northern Rail 24% 14% 18% 57% 11% 32%
    ScotRail 27% 15% 9% 52% 11% 38%
    Southeastern 32% 16% 20% 68% 3% 29%
    Southern 33% 24% 8% 64% 5% 30%
    Stagecoach South West Trains 16% 21% 26% 63% 7% 30%
    Virgin Trains East Coast 29% 15% 23% 67% 11% 22%
    Virgin Trains West Coast 41% 13% 22% 76% 14% 10%

  • How punctuality is measured

    PPM measures the performance of individual trains advertised as passenger services against their planned timetable as agreed between the operator and Network Rail at 22:00 the night before. PPM is therefore the percentage of trains 'on time' compared to the total number of trains planned.

    A train is defined as on time if it arrives at the destination within five minutes (ie 4 minutes 59 seconds or less) of the planned arrival time for London and South East or regional services, or 10 minutes (ie 9 minutes 59 seconds or less) for long distance services.

    Where a train fails to run its entire planned route calling at all timetabled stations it will count as a PPM failure.

    Note: unless specified otherwise, all data on and linked from this page is for initial indications only and is subject to change in subsequent publications.

  • Train delays explained

    Delays explained 190x90 The common causes of delays - and what we're doing to reduce their frequency and impact.