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  • Performance

    The number of trains that arrive on time has risen dramatically since we took over the running of Britain's railway in October 2002

  • Public performance measure

    The public performance measure (PPM) shows the percentage of trains which arrive at their terminating station on time.

    It combines figures for punctuality and reliability into a single performance measure. It is the industry standard measurement of performance.

    Performance for 26 July to 22 August 2015 (period 5)

    The national PPM is 90.3%.

    This compares to 88.8% for the same period last year.

    The moving annual average (MAA) is 89.6%.

    Performance 2002-2015

    PPM trend graph

    Performance by train operator

    The table below shows the average PPM for Britain as a whole and by train operating company. The moving annual average is calculated over the 365 days to 22 August 2015.

    Train operating company PPM %
    Period 5, 2014/15
    PPM %
    Period 5, 2015/16
    PPM moving annual
    average (MAA)
    Abellio Greater Anglia 86.3 89.5 89.9
    Arriva Trains Wales 89.0 91.5 93.4
    c2c Rail 96.2 97.0 97.1
    Caledonian Sleeper 91.8 85.1 90.8
    Chiltern 95.9 94.9 94.7
    Crosscountry 87.4 90.6 88.9
    East Midlands Trains 93.0 91.9 92.6
    First Great Western 87.4 89.7 89.0
    First Hull Trains 86.4 84.2 87.7
    First Transpennine Express 84.3 90.2 89.4
    Govia Thameslink Railway 87.0 84.1 82.8
    Grand Central 85.9 89.2 89.3
    Heathrow Express 95.0 92.4 92.3
    London Midland 88.8 89.2 87.5
    London Overground 94.8 95.3 94.4
    Merseyrail 94.6 96.1 95.7
    Northern Rail 89.7 91.7 91.0
    ScotRail 84.7 92.3 90.9
    Southeastern 90.1 90.1 89.0
    Stagecoach South West Trains 88.2 90.3 90.5
    TfL Rail 88.4 96.9 92.3
    Virgin Trains East Coast 87.1 87.2 87.8
    Virgin Trains West Coast 84.8 89.5 85.4
    National 88.8 90.3 89.6

    Delay split by franchised operator

    Notes:

    • The measure of train punctuality also known as PPM (public performance measure) means trains arriving at their terminating station within five minutes for commuter services and within 10 minutes for long distance services.
    • This measure of punctuality is commonly used throughout Europe.
    • National train punctuality is measured for all trains across the whole network, including cancelled services and delays caused by external factors (such as vandalism, extreme weather, suicides etc).
    • Punctuality was not recorded in this thorough way until 1997. Before then Railtrack, and British Rail before that, did not measure all services and also excluded external factors and other items from their numbers.
    • These figures represent provisional data for the period and individual operators' performance data may vary slightly from the full period performance report that we publishes on our website every month.
    • Network Rail and the train operators run more trains across Great Britain than are run in most European countries - almost 20% more than in France and 60% more than in Italy.
    • Britain's 24,000 trains per-day is also more than Spain, Switzerland, the Netherlands, Portugal and Norway combined.

    Franchise changes

    • Virgin Trains East Coast took over from East Coast on 1 March 2015.
    • For clarity we began to report Virgin Trains as Virgin Trains West Coast from 1 March 2015.
    • Caledonian Sleeper took over sleeper services from First ScotRail on 31 March 2015.
    • ScotRail took over from First ScotRail on 1 April 2015.
    • TfL Rail took over the London Liverpool Street to Shenfield metro services from Abellio Greater Anglia on 31 May 2015
    • London Overground took over the London Liverpool Street to Enfield Town/Cheshunt/Chingford services as well as the Romford to Upminster service from Abellio Greater Anglia on 31 May 2015

    Sub-operator performance

    A breakdown of each operator's performance, known as sub-operator PPM, is available to download:

    Sub-operator PPM, period 5 2015/16

    Cancellation and significant lateness (CaSL)

    A train is counted as being a CaSL failure if:

    • It is cancelled at origin.
    • It is cancelled en route.
    • The originating station is changed.
    • It fails to make a scheduled stop at a station.
    • It is significantly late (ie it arrives at its terminating station 30 minutes or more late).

    CaSL is not a regulated measure for Scottish train operators.

    The moving annual average is calculated over 365 days to 22 August 2015.

    Train operating company CaSL %
    Period 5, 2014/15
    CaSL %
    Period 5, 2015/16
    CaSL moving annual
    average (MAA)
    Abellio Greater Anglia 4.1 3.4 2.7
    Arriva Trains Wales 3.9 2.7 2.4
    c2c Rail 1.8 1.5 1.2
    Chiltern 1.0 1.6 1.5
    Crosscountry 5.1 3.4 4.5
    East Midlands Trains 1.5 3.3 2.0
    First Great Western 3.8 2.6 2.9
    First Hull Trains 5.6 8.6 5.1
    First Transpennine Express 6.4 4.6 4.2
    Govia Thameslink Railway 4.2 5.1 5.0
    Grand Central 6.9 4.0 3.3
    Heathrow Express 1.3 1.6 1.6
    London Midland 2.9 3.3 3.0
    London Overground 2.6 1.9 2.0
    Merseyrail 2.0 1.8 1.8
    Northern Rail 2.2 1.6 1.7
    Southeastern 2.8 3.3 3.0
    Stagecoach South West Trains 4.4 3.3 2.6
    TfL Rail 4.9 1.5 2.8
    Virgin Trains East Coast 4.6 5.7 4.2
    Virgin Trains West Coast 4.2 3.9 5.2
    Total England & Wales 3.4 3.1 3.0

    Delay split by franchised operator


    Average lateness

    This measures the average lateness of a passenger as they alight from their train.

    For each train, this is calculated by multiplying the number of passengers expected to alight at main stations by the punctuality to the nearest minute at those stops.

    If the train is cancelled, we calculate it by multiplying the number of expected passengers by 1.5 times the service frequency on that route.

    Category Average lateness in minutes,
    period 5 2015/16
    Average lateness in minutes,
    moving annual average
    National 2.3 2.5
    Long Distance 4.3 4.6
    London & South East 2.1 2.3
    Regional 1.9 2.0
    Scotland 1.8 2.0
    England & Wales 2.3 2.5

    Right-time performance

    Right-time is an unreliable measure of performance and particularly does not represent the results and experience of passengers serviced by long-distance operators who enjoy some of the very best passenger satisfaction levels in the industry.

    Right-time performance measures the percentage of trains arriving at their terminating station early or within 59 seconds of schedule. The process for gathering data of this accuracy is currently not 100% reliable and the industry is working on improving the quality of this information to make right-time data more reliable.

    The moving annual average is calculated over 365 days to 22 August 2015.

    Train operating company Right time %
    Period 5, 2014/15
    Right time %
    Period 5, 2015/16
    Right time moving annual
    average (MAA)
    Abellio Greater Anglia 62.4 65.9 66.6
    Arriva Trains Wales 78.4 81.4 84.6
    c2c Rail 84.2 84.5 84.4
    Caledonian Sleeper 73.8 73.8 75.3
    Chiltern 85.7 85.2 85.1
    Crosscountry 39.7 43.2 42.0
    East Midlands Trains 69.6 73.7 71.8
    First Great Western 65.1 67.2 67.7
    First Hull Trains 63.8 51.7 54.5
    First Transpennine Express 45.6 54.8 51.9
    Govia Thameslink Railway 59.0 55.6 53.6
    Grand Central 42.9 49.2 49.2
    Heathrow Express 73.5 68.3 69.1
    London Midland 64.7 66.9 63.3
    London Overground 79.2 78.3 75.9
    Merseyrail 64.2 70.5 70.7
    Northern Rail 69.4 72.4 71.2
    ScotRail 50.8 57.8 57.6
    Southeastern 63.3 64.3 61.5
    Stagecoach South West Trains 63.7 68.5 67.1
    TfL Rail 71.7 86.4 74.5
    Virgin Trains East Coast 57.7 63.7 59.8
    Virgin Trains West Coast 48.5 61.4 53.3

    Delay split by franchised operator


    Delay split

    The delay split shows who was responsible for passenger train delays of 3 minutes or more.

    • Network Rail caused delays: as well as infrastructure faults this figure includes external factors such as weather, trespass, vandalism, cable theft and fatalities which account for approximately one third of the delays attributed to us and 20% of all national delays.
    • Train operator caused to self: delays to a passenger train operating company's services that are caused by that company.
    • Caused by other train operators: delays to a passenger train operators services that are caused by another train company.

    The delay split was calculated over 365 days to 22 August 2015.

    Network Rail Train operator caused to self Caused by other train operators
    59% 28% 13%

  • Delay split by franchised operator for 365 days to 22 August 2015

     
     

    Attributed to Network Rail

         
    Train operating company Infrastructure Operations
    & other eg possessions overrun
    External, including weather, fatalities etc Total Train operators caused to self Caused by other passenger train operators Caused by freight train operators
    Abellio Greater Anglia 30% 19% 15% 63% 26% 4% 6%
    Arriva Trains Wales 19% 15% 14% 48% 38% 7% 7%
    c2c Rail 29% 11% 18% 57% 40% 2% 2%
    Chiltern 19% 12% 13% 44% 45% 6% 5%
    Crosscountry 26% 18% 17% 60% 11% 19% 10%
    East Midlands Trains 24% 17% 18% 59% 21% 12% 8%
    First Great Western 27% 20% 15% 61% 26% 5% 7%
    First Hull Trains 30% 16% 20% 66% 10% 21% 3%
    First Transpennine Express 24% 17% 16% 57% 16% 21% 5%
    Govia Thameslink Railway 25% 24% 12% 61% 34% 3% 2%
    Grand Central 31% 18% 15% 63% 11% 21% 5%
    Heathrow Express 33% 20% 9% 63% 19% 14% 4%
    London Midland 27% 15% 13% 55% 27% 11% 7%
    London Overground 23% 21% 13% 57% 21% 18% 5%
    Merseyrail 22% 24% 15% 60% 37% 2% 0%
    Northern Rail 21% 14% 15% 50% 37% 9% 4%
    ScotRail 23% 18% 15% 55% 35% 6% 5%
    Southeastern 26% 19% 16% 62% 32% 3% 3%
    Stagecoach South West Trains 27% 25% 17% 68% 26% 3% 4%
    TfL Rail 23% 20% 11% 54% 28% 14% 4%
    Virgin Trains East Coast 30% 17% 17% 64% 23% 9% 4%
    Virgin Trains West Coast 36% 16% 17% 69% 14% 10% 7%

    Delay split by franchised operator, 26 July to 22 August 2015 (period 5)

     

    Attributed to Network Rail

         
    Train operating company Infrastructure Operations
    & other eg possessions overrun
    External, including weather, fatalities etc Total Train operators caused to self Caused by other passenger train operators Caused by freight train operators
    Abellio Greater Anglia 34% 12% 10% 56% 33% 5% 6%
    Arriva Trains Wales 22% 15% 9% 46% 43% 8% 3%
    c2c Rail 28% 6% 30% 64% 35% 1% 0%
    Chiltern 29% 8% 15% 52% 35% 4% 8%
    Crosscountry 22% 17% 16% 55% 14% 23% 7%
    East Midlands Trains 18% 13% 24% 56% 19% 16% 9%
    First Great Western 32% 19% 10% 60% 28% 6% 6%
    First Hull Trains 15% 17% 9% 41% 4% 54% 1%
    First Transpennine Express 17% 16% 23% 56% 16% 24% 4%
    Govia Thameslink Railway 22% 15% 14% 51% 44% 4% 1%
    Grand Central 19% 9% 7% 36% 10% 52% 2%
    Heathrow Express 62% 13% 2% 76% 9% 9% 6%
    London Midland 14% 16% 10% 41% 38% 16% 5%
    London Overground 24% 13% 13% 50% 26% 20% 4%
    Merseyrail 29% 25% 14% 67% 28% 5% 0%
    Northern Rail 17% 15% 18% 49% 37% 10% 3%
    ScotRail 21% 16% 11% 48% 40% 9% 3%
    Southeastern 22% 13% 21% 56% 33% 3% 8%
    Stagecoach South West Trains 37% 24% 10% 71% 23% 4% 2%
    TfL Rail 28% 16% 4% 48% 35% 14% 3%
    Virgin Trains East Coast 27% 7% 11% 45% 44% 8% 2%
    Virgin Trains West Coast 18% 17% 17% 52% 23% 19% 6%

  • How punctuality is measured

    PPM measures the performance of individual trains advertised as passenger services against their planned timetable as agreed between the operator and Network Rail at 22:00 the night before. PPM is therefore the percentage of trains 'on time' compared to the total number of trains planned.

    A train is defined as on time if it arrives at the destination within five minutes (ie 4 minutes 59 seconds or less) of the planned arrival time for London and South East or regional services, or 10 minutes (ie 9 minutes 59 seconds or less) for long distance services.

    Where a train fails to run its entire planned route calling at all timetabled stations it will count as a PPM failure.

    Note: unless specified otherwise, all data on and linked from this page is for initial indications only and is subject to change in subsequent publications.

  • Train delays explained

    Delays explained 190x90 The common causes of delays - and what we're doing to reduce their frequency and impact.