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  • Performance

    The number of trains that arrive on time has risen dramatically since we took over the running of Britain's railway in October 2002

  • Public performance measure

    The public performance measure (PPM) shows the percentage of trains which arrive at their terminating station on time.

    PPM combines figures for punctuality and reliability into a single performance measure. It is the industry standard measurement of performance.

    Performance for 14 September - 11 October 2014 (period 7)

    The national PPM is 90.1%.

    This compares to 92.2% for the same period last year.

    The moving annual average (MAA) is 89.3%.

    Performance 2002-2014

    PPM trend graph

    Performance by train operator

    The table below shows the average PPM for Britain as a whole and by train operating company. The moving annual average is calculated over the 365 days to 11 October 2014.

    Franchise Punctuality % period 7 2013/14

    Punctuality %
    period 7 2014/15

    Moving annual
    average
    Abellio Greater Anglia 94.0 92.5 90.6
    Arriva Trains Wales 96.1 93.9 91.9
    c2c Rail 97.8 97.1 96.3
    Chiltern 97.1 94.0 94.5
    Crosscountry 89.2 89.0 86.8
    East Coast 89.4 88.9 86.1
    East Midlands Trains 92.0 92.5 91.7
    First Great Western 89.3 86.6 87.4
    First Hull Trains 81.4 83.8 84.7
    First Scotrail 92.1 91.0 91.4
    First Transpennine Express 87.8 88.9 89.4
    Govia Thameslink Railway 88.9 85.6 85.1
    Grand Central 80.1 89.8 84.0
    Heathrow Express 94.9 94.5 93.7
    London Midland 88.6 87.6 86.6
    London Overground 96.6 95.7 96.0
    Merseyrail 96.3 94.7 95.5
    Northern Rail 92.0 91.4 90.8
    Southeastern 92.7 89.3 87.4
    Southern 89.9 83.8 83.9
    Stagecoach South West Trains 92.5 92.3 88.8
    Virgin Trains 92.2 86.2 85.2
           
    National 92.2  90.1  89.3  

    Notes:

    • The measure of train punctuality also known as PPM (public performance measure) means trains arriving at their terminating station within five minutes for commuter services and within 10 minutes for long distance services.
    • This measure of punctuality is commonly used throughout Europe.
    • National train punctuality is measured for all trains across the whole network, including cancelled services and delays caused by external factors (such as vandalism, extreme weather, suicides etc).
    • Punctuality was not recorded in this thorough way until 1997. Before then Railtrack, and British Rail before that, did not measure all services and also excluded external factors and other items from their numbers.
    • These figures represent provisional data for the period and individual operators' performance data may vary slightly from the full period performance report that we publishes on our website every month.
    • Network Rail and the train operators run more trains across Great Britain than are run in most European countries - almost 20% more than in France and 60% more than in Italy.
    • Great Britain's 24,000 trains per-day is also more than Spain, Switzerland, the Netherlands, Portugal and Norway combined.

    Sub-operator performance

    A breakdown of each operator's performance, known as sub-operator PPM, is available to download:

    Sub-operator PPM, Period 7 2014 / 15  

    Right-time performance

    Right-time performance measures the percentage of trains arriving at their terminating station early or within 59 seconds of schedule. The process for gathering data of this accuracy is currently not 100% reliable and the industry is working on improving the quality of this information to make right-time data more reliable.

    The moving annual average is calculated over 365 days to 11 October 2014.

    Franchise Right time %,
    period 7 2013/14
    Right time %,
    period 7 2014/15

    Right time % moving

    annual average

    Abellio Greater Anglia 72.7 69.8 67.9
    Arriva Trains Wales 89.4 86.1 82.4
    c2c Rail 84.6 84.5 83.0
    Chiltern 90.0 84.6 84.7
    Crosscountry 48.0 42.1 39.8
    East Coast 61.6 59.9 56.8
    East Midlands Trains 74.5 71.0 68.0
    First Great Western 67.8 63.4 65.7
    First Hull Trains 42.8 59.1 56.8
    First Scotrail 57.3 56.8 59.4
    First Transpennine Express 58.7 47.9 54.2
    Govia Thameslink Railway 67.1 62.3 62.8
    Grand Central 36.0 48.6 44.1
    Heathrow Express 73.7 73.2 71.3
    London Midland 62.9 61.1 61.6
    London Overground 83.6 80.7 83.0
    Merseyrail 71.5 68.1 69.9
    Northern Rail 73.6 70.8 71.4
    Southeastern 66.2 59.6 58.1
    Southern 57.7 49.3 50.9
    Stagecoach South West Trains 70.1 68.0 64.0
    Virgin Trains 61.9 48.0 50.6
    National 68.6  64.6  64.8 

    Cancellation and significant lateness (CaSL)

    A train is counted as being cancelled if:

    • It is cancelled at origin
    • It is cancelled en route
    • The originating station is changed
    • It is diverted

    A train is counted as being significantly late if it arrives at its terminating station 30 minutes or more late.

    CaSL is not a regulated measure for Scottish train operators.

    The moving annual average is calculated over 365 days to 11 October 2014.

    Franchise CaSL %,
    period 7 2013/14
    CaSL %,
    period 7 2014/15
    CaSL % moving
    annual average
    Abellio Greater Anglia 1.6 2.0 2.7
    Arriva Trains Wales 1.5 2.3 3.1
    c2c Rail 0.5 0.9 1.6
    Chiltern 0.7 1.6 1.8
    Crosscountry 4.0 4.5 5.3
    East Coast 2.6 4.2 5.1
    East Midlands Trains 2.6 2.2 2.2
    First Great Western 2.5 4.2 3.7
    First Hull Trains 3.1 9.5 6.8
    First Transpennine Express 6.8 4.3 4.3
    Govia Thameslink Railway 3.2 4.2 4.2
    Grand Central 8.4 2.7 5.9
    Heathrow Express 0.9 0.8 1.1
    London Midland 2.3 2.7 3.4
    London Overground 1.3 1.2 1.8
    Merseyrail 1.3 2.0 1.9
    Northern Rail 1.7 1.6 1.8
    Southeastern 2.0 3.2 3.7
    Southern 3.0 4.3 5.1
    Stagecoach South West Trains 2.0 2.2 3.3
    Virgin Trains 2.2 4.8 5.1
    England and Wales total 2.2 2.8 3.2

    How punctuality is measured

    PPM measures the performance of individual trains advertised as passenger services against their planned timetable as agreed between the operator and Network Rail at 22:00 the night before. PPM is therefore the percentage of trains 'on time' compared to the total number of trains planned.

    A train is defined as on time if it arrives at the destination within five minutes (ie 4 minutes 59 seconds or less) of the planned arrival time for London and South East or regional services, or 10 minutes (ie 9 minutes 59 seconds or less) for long distance services.

    Where a train fails to run its entire planned route calling at all timetabled stations it will count as a PPM failure.

     

    Note: unless specified otherwise, all data on and linked from this page is for initial indications only and is subject to change in subsequent publications.

  • Delays explained

    Delays explained 190x90Explanations of the most common causes of train delays - and what we're doing to minimise them.